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In the digital age, customer services are delivered through audio, video, social media and various other channels. Savvy customers demand more from contact centers. Under this backdrop, more and more small and medium businesses are embracing cloud hosted contact center solutions to offer superior customer services. Delivered as platform as a service, these cloud-based solutions

Trapeze artists have to do a fine balancing act; contact centers are no different, as they have to efficiently manage a huge workforce and cater to demanding customers. Aspect Software’s workforce management (WFM) cloud, which comes fully integrated with its omni-channel cloud contact center solution Zipwire, seems just the tool for this. “Aspect’s WFM Cloud

a company offering cloud-based identity assurance products and business applications, has recently announced that it is now a Specialist Member of the BT for Life Sciences partner ecosystem. The two companies have been working together to enable Exostar’s federated identity solutions to ensure life sciences organizations receive seamless, secure access to the BT for Life

Creative Virtual’s conversational platform V-Person enhances customer expereinces with advanced self-service.

Cloud Contact Center solutions provider LiveOps has announced the immediate availability of LiveOps Visual and LiveOps Visual Advantage, powered by Glance Networks, a provider of visual engagement solutions. As LiveOps notes, LiveOps Visual, a standalone co-browsing and screen-sharing solution, and the new LiveOps Visual Advantage, integrated with the Salesforce desktop, blend visual engagement with voice,

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