Cloud Centers

  By TMCnet Special GuestDave Paulding, Regional Sales Director, UK and Middle East, Interactive Intelligence   The top priority for any CFO has to be the financial security and viability of the business. They must work to ensure an organization has the tools to make or save money, while at the same time invest wisely […]

One of the more interesting developments of the past year has been while much of the headlines in the cloud contact center business has been focused on organizations of all sizes moving to the cloud, another big trend has been the positioning of all of the vendors in the community to make sure they give

For those who are visit the Cloud Contact Center Channel often you are likely getting used to the items that discuss how WebRTC and SIP are perfect together, particularly for use by contact centers as they work to become omnichannel-enabled.  ” It is a big trend that will continue to grow in 2015. An example

For those running contact centers we all know the arrival of the holiday season means a virtual tsunami of traffic has and will be heading your way. What it also means is that there is an increase in the amount of internal contact center communications to better manage workflows to help manage the waves of

The end of the year is the time when there typically is a lot of industry recognition announced.  In this regard, Contact Center Solutions Community host Interactive Intelligence is on quite a roll. Not only was the company recently by the Indiana Chapter of the Association of Fundraising Professionals as its 2014 Philanthropy Award for

Sunnyvale, CA-based unified communications (UC) solutions provider Zultys has released . Available for immediate download on the Apple App store, if you are an Apple iPhone user you may wish to check this out. The reason is that in its latest release users of Zultys Mobile 4.0 will enable iPhone users to access contact center

The desirability of giving organizations contact center functionality and UC capabilities everywhere, including accommodating the explosive growth of mobile devices by employees, partners and customers, has caused the cloud-based UC market to see intense interest both from customers and from vendors of all types seeking to enhance their functionality.  It is why the announcement that 

The trends are undeniable. Enterprises seeking to upgrade their customer experience capabilities are increasingly moving to cloud and hybrid solutions as features, cost-efficiencies and enhanced security drive the market. In addition, the North America continues to be a major growth opportunity both North and South of the U.S./Canada border.

Greg Salvato, CEO of TouchPoint One in commenting upon the latest upgrades stated: “Adoption of Acuity has gained tremendous momentum in 2014 and customers are starting to realize the broader scope of how it can be leveraged to better align, equip and engage contact center employees and partners.”

For those who are frequent visitors to the Contact Center Solutions Community, you know that we like to report on recognition that community members get. However, recognition can cover a lot of ground so not always does it involve a company receiving an award for providing great customer services.