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Sunnyvale, CA-based unified communications (UC) solutions provider Zultys has released . Available for immediate download on the Apple App store, if you are an Apple iPhone user you may wish to check this out. The reason is that in its latest release users of Zultys Mobile 4.0 will enable iPhone users to access contact center […]

The desirability of giving organizations contact center functionality and UC capabilities everywhere, including accommodating the explosive growth of mobile devices by employees, partners and customers, has caused the cloud-based UC market to see intense interest both from customers and from vendors of all types seeking to enhance their functionality.  It is why the announcement that 

The trends are undeniable. Enterprises seeking to upgrade their customer experience capabilities are increasingly moving to cloud and hybrid solutions as features, cost-efficiencies and enhanced security drive the market. In addition, the North America continues to be a major growth opportunity both North and South of the U.S./Canada border.

Greg Salvato, CEO of TouchPoint One in commenting upon the latest upgrades stated: “Adoption of Acuity has gained tremendous momentum in 2014 and customers are starting to realize the broader scope of how it can be leveraged to better align, equip and engage contact center employees and partners.”

For those who are frequent visitors to the Contact Center Solutions Community, you know that we like to report on recognition that community members get. However, recognition can cover a lot of ground so not always does it involve a company receiving an award for providing great customer services.