March 16, 2015 Proving yet again that the cloud is rapidly becoming the better way for the enterprise to conduct business, inContact — the leading provider of cloud contact center software and contact center agent optimization tools – announced that it has landed yet another client for its award-winning cloud contact center solution. In a statement, the […]
Cloud Solution Perfect for Major US Consultancy Read More »
The contact center plays a vital role in meeting extraordinary customer experiences, but it needs to do more.
Call Centers Need to Embrace Better Ways of Contact Read More »
Hi folks, I tried issuing the call below to a 9.0(2) UCCX with the results shown below as well. http://<uccx-ip>/adminapi/agentstats Status 412 <?xml version=”1.0″ encoding=”UTF-8″ standalone=”yes”?><apiErrors><apiError><errorData>IVR_ENHANCED</errorData><errorMessage>Requested resource is not licensed</errorMessage><errorType>NotLicensed</errorType></apiError></apiErrors>. The UCCX instance currently runs on CCX Enhanced license. Are there other license requirements for this particular API call for UCCX?
License requirement for agentstats api call Read More »
Several new reports show the latest challenge facing call centers is offering callers a ‘better customer experience’ on a regular basis.
Outsourced Services Advised to Look at Digital Options Read More »
There’s a revolution afoot in the contact center industry. Those who don’t recognize it as such might well get left behind.
Report: Big Changes Coming to Contact Centers Read More »
March 04, 2015 In the call center world, customer satisfaction is about the most important thing that exists these days. Call centers used to be all about getting as many customers on the line as possible but those days appear to be long over. Despite most call centers understanding the need to drive up customer
In-House or Outsourced, Call Centers Need to ‘Up’ Their Game Read More »
February 25, 2015 By now most everyone in the enterprise is starting to catch on to the fact that the data you capture from calls and other interactions with your clients has some real value beyond just asking if they’re happy or not. Once it’s finely chopped and diced, such data can reveal insights that
Data Takes on New Importance in Contact Center Hiring Read More »
February 24, 2015 Cloud contact center software provider inContact recently released its full-year and Q4 2014 financial results, revealing its substantial growth in revenue and product bookings. Results of its financial analysis show that inContact has achieved record highs regarding its growth and that overall, as Paul Jarman, the CEO of inContact, puts it, his
Another ‘Win’ Posted for Call Center Leader Read More »
February 19, 2015 With much of the nation still suffering through winter’s icy hold, many are thinking about jumping on a jet to head for warmer climes. Naturally, planning such a trip might be wise, to get the best value for your hard-earned money. As such, the last thing anyone needs is a travel call
Vacation Planning Just Got Easier Read More »
inContact and Black Box Network Services recently announced that they will being working together to better meet enterprise demand for call center systems.
Migrating a Call Center? Help is Here Read More »