Does anyone know how to get the filename of a UCCX document? Example: DocumentVariable = DOC[ExampleName.xml] How do find out the “DocumentVariable” Filename as a string variable value? i.e. the Filename = “ExampleName.xml” Use case. The Document is a parameter which can be set in the application admin. From the script, I […]
Get FileName of a DOC? Read More »
Does anyone know of a SQL Query that will help us see all current logged in agents for a specific teams? We are converting to UCCE from 3x UCCX clusters and were site gathering now. We have a bunch of different teams and we would like to perform SQL queries to gather this information. Queries
UCCX SQL Query For Current Logged in Agents on a Certain Team Read More »
Hello – I recently removed a CSQ from UCCX. Call flow works properly etc. but the Old CSQ is still visible in Supervisor Desktop and appears, stuck in time. Any advise on how to clear this is appreciated.
CSQ removed from UCCX 8.5 stuck in Real Time Report – Supervisor Desktop Read More »
Hello all, I’m looking to write a CCX script that can route calls based on the calling number. E.g. If Calling number 3034117911 call to the CCX trigger the script check the Calling number and route that call to a certain Resource Group or Agent every time, if the agent is not available queue it
We have a call center that closes early on some holidays so I was in need of adding a time of day check to my holiday check, but I was struggling to find an answer on the internet. I started experimenting with a way to add the time of day check to the holiday check.
UCCX simple Holiday check with time of day. Read More »
Hello everyone, I joined this community because I’m looking for a complete guide to install and integrate AQM with UCCX and CUCM, the AQM topic is new for me and I’m lost with the official documentation. I will appreciate any help you can provide me. Regards Christian Gonzalez
Detail Steps AQM Installation and Integration Read More »
Hey. Im trying to figur out have to format my output from a REST (json) get i UCCX11. the REST call works fine – im getting the output in response: U”{ “requrestSessionId”: “1324fde-3453ed-3423789”, “requestTimestamp”: “2015-11-23 01:01:01”, “requestIscompleted”: true, “requestIsMissingData”; false }” Have do i put the data in variable i
Make REST Call – Get Read More »
Dears, Two of our customers are requesting this functionality (on UCCX 8.5 & 10.5): – A call arrive to an agent through an UCCX script – Agent has to transfer the customer to another agent (e.g wrong skills) – Agent puts the customer on hold – Agent calls a trigger where there is another script
UCCX Scripting – Agent redirect caller to trigger Read More »
Hi, In UCCX 10.6.1.10000-39 Applications / Prompt Management I have a directory with special characters that I would like to delete. When I try to delete the directory I get : Access Denied Unified CCX does not allow special characters because security protocols restrict their use. Click the Back button in the
UCCX: How to remove a language directory with special characters in Prompt Management? Read More »
Hi folks, I tried issuing the call below to a 9.0(2) UCCX with the results shown below as well. http://<uccx-ip>/adminapi/agentstats Status 412 <?xml version=”1.0″ encoding=”UTF-8″ standalone=”yes”?><apiErrors><apiError><errorData>IVR_ENHANCED</errorData><errorMessage>Requested resource is not licensed</errorMessage><errorType>NotLicensed</errorType></apiError></apiErrors>. The UCCX instance currently runs on CCX Enhanced license. Are there other license requirements for this particular API call for UCCX?
License requirement for agentstats api call Read More »