Cloud Centers

Cloud Center News

OneLogin Integration with ServiceNow Helps Enhance the Security of Cloud Data

OneLogin, a specialist in providing identity management solutions has been certified for its integration with ServiceNow. This certification implies that OneLogin has completed a series of tests pertaining to integration interoperability, security and performance. It also ensures optimum quality in OneLogin’s integration with ServiceNow. This integration will save a lot in time and money for […]

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New Study finds Customers Want Fast, Accurate and Understandable Contact Center Interactions

Many companies today offer the type of customer service they think their customers want. Unfortunately, there is often a huge disconnection between what companies think a customer needs and what customers actually want and need. A smart customer support provider will ask questions when building a system: What are the customer service expectations and preferences

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Interactive Intelligence Unveils PureCloud Contact Center Suite Built on Amazon Web Services

Most customer-facing companies have the goal of improving the customer experience at the top of their list. The problem is, the list is often just on paper and doesn’t coalesce into real practices. Thanks to cloud-based solutions, however, companies of all sizes, but in particular SMBs, are finding functionality and next-generation applications that can help

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Interactive Intelligence Launches PureCloud Communication, Collaboration Apps

Interactive Intelligence has announced that it is launching PureCloud, a suite of enterprise-grade cloud-based communication and collaboration applications with an eye toward customer service. “Many of the current cloud-based communications offerings are far from enterprise-grade,” Interactive Intelligence founder and CEO Donald Brown said. “Most of them leave their customers dead in the water if Internet

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The Customer Experience-’The Beginning of a Beautiful Friendship’

Unless you are Rip Van Winkle and have been taking an extended snooze, you are extremely aware of the fact that “improving the customer experience” is now a top priority, if not the top one, of C-levels globally. In fact, the fastest growing executive title over the last few years in large enterprises has been

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AireSpring Launches AireContact, an End-to-End Managed Cloud-based Contact Center Solution

AireSpring, a California-based fully managed voice and cloud provider, stated that its new AireContact is a reliable, cost-effective, end-to-end managed cloud-based contact center solution that can cater to the ever charging requirements of enterprises. With the recent acquisition of simplyCT, AireSpring is said to have extended its software capabilities. And, with the release of the

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CallForwarding.com Intros New Virtual Contact Center Software Powered by AVOXI

Since 2001, Atlanta, Ga.-based AVOXI (formerly known as DOW Networks) has been providing voice over IP (VoIP) services to international businesses with target markets that include contact centers and business process outsourcers (BPOs), hotel and resort properties, international tour operators, large enterprises and multinational corporations. In fact, UPS, Deloitte, Hilton and Pfizer are a few

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Interactive Intelligence Reports Communication as a Service (CaaS) Growth of 67 Percent

A few weeks ago customer experience solutions provider Interactive Intelligence reported its Q1 2014 financial results, and as noted at that time they reflected what I characterized as “Cloud Power.” The company has now released some granularity on just how powerful the growth of its cloud offering, Interactive Intelligence CaaSSM, has been.

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