GroupAdmin

December 03, 2015 Energy sources outside of the old standby of fossil fuels are gaining new respect and new proponents in the world today. If we can get power from the free wind and sun all around us, why wouldn’t we? So taking that thought to its next logical step, a major provider of alternative […]

Beware: Callers Getting Defensive About Selling Tactics December 01, 2015 This past summer, the International Customer Management Institute (ICMI) and cloud call center innovator inContact reached out to call center leaders, asking them the same set of questions that they had asked of consumers in an earlier study. The results were, to say the least,

November 25, 2015 Like winter follows fall, Cyber Monday (News – Alert), that online shopping day right after the long Thanksgiving weekend, will soon be here. Along with it will come a flood of calls into contact centers, mostly consisting of complaints. No one calls a contact center to say what a good job everyone is

November 24, 2015 If you’re in the contact center business, good times are coming. That’s the gist of a new report that looked at the industry for the next five years out, and projects a growth rate of nearly ten percent across the board. “Business enterprises worldwide have become increasingly dependent on various technologies and

November 19, 2015 It doesn’t really matter how good you say your company is; the real proof comes when someone else says it. Validation from outside sources is what makes others in the industry stand up and take notice. So it was with understandable pride that inContact, the leading provider of cloud contact center software

November 18, 2015 Those who work in or manage a call center are already well aware of the value of data. It’s one of the current buzzwords of the year, and that buzz is only getting louder. And while a new report out of the Massachusetts Institute of Technology (MIT (News – Alert)) recently touted a

November 12, 2015 A new report about the use and efficiency of cloud-based contact centers confirms what those in the industry already suspected: Business is strong, and growing. The study from survey firm Research and Markets queried cloud contact center leader inContact among others, and came up with some interesting statistics in its findings. To

November 10, 2015 There’s a healthy market that’s little known outside of the call center space, but is nonetheless primed for some big expansion, according to growth partnership company Frost & Sullivan (News – Alert) (F&S). The area is the global contact center and office (CC&O) headset market, and according to a new report from F&S,