Finding Says Engaged Employees Help Promote Your Brand
For smart companies, the place where employee engagement meets customer engagement and advocacy is through ‘employee advocacy.’
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Interactive Intelligence Campaign Donates Over 500 Goats to Impoverished Communities
In late 2011, customer experience solutions provider Interactive Intelligence launched a very interesting campaign to get executives to speak with their sales people. In conjunction with international charity Oxfam, if you met with Interactive Intelligence, Oxfam would donate a goat to a needy family in an impoverished community in one of the many developing world
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Interactive Intelligence PureCloud Ups the Ante in Customer Experience and Collaboration Solutions
It is not very often that a technology solution that is poised for general availability can be viewed as likely to raise the competitive stakes in a market. That said, when a company bets big and appears to have already changed the way customers and competitors discuss market evolution, as Willy Loman in Arthur Miller’s
Full Text RSS Feeds Add-On Launched
We have some very exciting news for you today; the launch of our very own Full Text RSS Feeds service. This service will fetch the full content from feeds which only provide an excerpt by default. There are no limits on items per feed source and this service has been designed especially to work with
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Financial Service Firm OKs inContact Solution
A financial services provider has replaced its old premise system by deploying the inContact cloud solution. The company will now leverage the offering to connect two contact center locations with a 100 percent cloud platform.
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Public Sector Agencies Can Benefit From Oracle Service Cloud
I’m sure that at some point or another we have all played telephone, whether you meant to or not. Telephone is a game where one person tells another person something, and that person tells another, and so on. At the end of several people having done this, you compare it with what the original person
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Better CS Offers Bright Pattern Next Generation Cloud Contact Center Solution
Bright Pattern, a provider of the next generation of cloud contact center and customer experience management solutions has Better CS, a Business Process Outsourcer (BPO) to help retailers mitigate losses from credit card chargebacks. Credit card chargebacks is the reversal of sales. It happens when the credit card company refuses to pay the charges; those charges are charged
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Promero Debuts Speech Analytics OnDemand Cloud Solution
Call centers are working hard to constantly improve the quality of service offered to customers, and to enhance their own productivity. Many call centers rely on speech analytics to instantly access and review data from millions of customer engagements, classify cost reduction, as well as optimization opportunities, monitor compliance, and easily uncover the root cause
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How Do You Rate Your Workers’ Performance?
It’s no surprise the call center is viewed as a cost center, stressing even the most experienced of leaders. But call center services that capture operational data can quickly link that to agent performance and demonstrate their value.
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Interactive Intelligence Expands Asia Pacific Headquarters
Interactive Intelligence, a global provider of call center technologies and software solutions, has announced it is planning to expand its Asia-Pacific headquarters in Kuala Lumpur, Malaysia to a larger facility. According to a company official, managing more than 1,000 clients in the region required a new facility capable of handling the increased manpower and future
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