inContact, a well-recognized leader in the cloud contact center solutions space, just announced it has formed a partnership with Outbox, a company that provides cloud solutions for the global enterprise.
New Partnership Announced by inContact Read More »
January 07, 2015 The big trend this year in call centers is going be ‘performance metrics’, where the powers that be will start taking an even closer look at what they’re getting for their money. That means more pressure on managers and workers to deliver ROI along with consistently good customer service. One way that
Outsourcing: A Numbers Game That Adds Up Read More »
December 23, 2014 inContact, a leading provider of cloud contact center software and contact center agent optimization tools, is known throughout the industry for its rapid expansion and growth. As such, the company is emphasizing that good news with the announcement of its latest project, a nearly 350,000 square foot campus and headquarters in Sandy,
Outsourcing to Building Contractors, inContact Plans Big Utah Campus Expansion Read More »
One of the more interesting developments of the past year has been while much of the headlines in the cloud contact center business has been focused on organizations of all sizes moving to the cloud, another big trend has been the positioning of all of the vendors in the community to make sure they give
Avaya Hybrid Cloud Solution for Contact Centers to be Powered by Spoken Communications Read More »
For those who are visit the Cloud Contact Center Channel often you are likely getting used to the items that discuss how WebRTC and SIP are perfect together, particularly for use by contact centers as they work to become omnichannel-enabled. ” It is a big trend that will continue to grow in 2015. An example
Cloud-based SIP PBX Highlights use of WebRTC for Contact Centers Read More »
December 18, 2014 The holiday season is here, and that means that call centers are busier than ever. Customers are on hold for longer, calls are being dropped and more complaints are submitted. While the holiday season means more sales, it also means more customers need assistance. A study done by shows that more than
Outsourced Call Centers Feeling the Holiday Heat Read More »
December 16, 2014 If you run a contact center in the healthcare field, don’t skimp on education. That’s the findings of a recent industry survey. Healthcare contact centers can ill afford to operate with undertrained staff because the Internet has made every healthcare consumer a lot savvier. With consumers now more informed about medical issues,
Call Center Agents Need Updates on Healthcare Issues: Report Read More »
For those running contact centers we all know the arrival of the holiday season means a virtual tsunami of traffic has and will be heading your way. What it also means is that there is an increase in the amount of internal contact center communications to better manage workflows to help manage the waves of
Netop Live Guide Chat Software Enhanced for the Holidays Read More »
The end of the year is the time when there typically is a lot of industry recognition announced. In this regard, Contact Center Solutions Community host Interactive Intelligence is on quite a roll. Not only was the company recently by the Indiana Chapter of the Association of Fundraising Professionals as its 2014 Philanthropy Award for
Interactive Intelligence Recognized as One of Best Places to Work in U.S. Read More »
December 09, 2014 The holiday season brings more than just lights, parties and too much food; it also brings conversations about calling customer service when you need help. Such conversations often lead to a recap of having to deal with someone with an accent too strong to understand, yet claiming to own the name “Bob”.
Outsourced Call Centers Starting To Come Home Read More »