Outsourcing to Latin America? You’ve Got Company
A new report has found the contact center market in Latin America earned a healthy revenue of $260.4 million in 2013.
Outsourcing to Latin America? You’ve Got Company Read More »
A new report has found the contact center market in Latin America earned a healthy revenue of $260.4 million in 2013.
Outsourcing to Latin America? You’ve Got Company Read More »
Research tells us that most American employees are disengaged from their jobs, and this is a big problem. Engaged employees are far more productive and innovative, and are needed to grow a company successfully.
Involved Employees are Productive Employees Read More »
3CLogic, a company that delivers inbound, outbound and blended cloud-based contact center solutions, recently announced that its cloud software platform has been selected by I Drive Safely, an online drivers training firm, to improve operational efficiency and the overall client experience. 3CLogic’s solution, if required, will also be integrated with Verint’s actionable intelligence solution to
3CLogic’s cloud software platform selected by I Drive Safely Read More »
One of the more interesting but relatively obscure parts of the contact center solutions industry is that of creating scripts for agents. With so much attention paid to using technology to automate (i.e., reduce cost while increasing performance) things like hiring, training and scheduling agents it can be overlooked that those agents need a great
Capgemini recently launched its new Integrated Procurement and All-Channel Experience solution, inPACE for NetSuite.
Capgemini Announces Availability of New inPACE Solution for NetSuite Read More »
3C Contact Services, North America’s provider of contact center solutions for small- and medium-sized businesses, recently announced that its solutions have greatly benefitted an existing client in the publishing industry. The officials from 3C Contact Services said the client has improved its customer retention rate by 33 percent as well as customer save rate by
3C Contact Services’ Solutions Benefit Existing Client Read More »
It is always a sign of company health, and typically an indicator of overall market vitality as well, when an annual gathering of customers, partners and leading industry subject matter experts by a recognized industry continues to expand. A case in point is customer experience solutions provider Interactive Intelligence’s recently concluded INTERACTIONS 2014.
Interactive Intelligence INTERACTIONS 2014 Draws 2,200-Plus Attendees from 42 Countries Read More »
Velocify, a company in cloud-based intelligent sales automation software, has presented the results of a new sales optimization study titled “The Power of Prioritization – How Automating Relative Importance of Sales Activities Can Impact Sales Success”.
Velocify Study: Automatic Prioritization Significantly Increases Sales Lead Conversion Read More »
With each passing year, the world is becoming a bit more digitized. In this digital age, fast communication and easy sharing have revolutionized the way businesses are done, the way modern nomads juggle between home and work and the way students are taught in the classrooms. Companies like Siemens Convergence Creators (Siemens CVC) are making
Siemens Convergence Bringing Oracle Service Cloud to Central and East European Markets Read More »
Wakefield, MA-based content management company SDL has released the final report of the “Five Truths for Future Marketers” series titled “Channels are Irrelevant” that features results from SDL’s global survey of more than 1,800 millennials (ages 18-36). To say the least it contains a lot of food for thought, not just for retailers, but for